Juicebox - Degraded Performance from Approximately 4:13 PM - 4:47 PM – Incident details

All systems operational

Degraded Performance from Approximately 4:13 PM - 4:47 PM

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

Juicebox Services

Operational from 10:23 PM to 10:23 PM

Juicebox Servers

Operational from 10:23 PM to 10:23 PM

Updates
  • Resolved
    UTC
    Resolved

    At approximately 4:13 PM, we began releasing a new version of Juicebox. As part of the release, database migrations hung for some currently undetermined reason. This caused the database to hang and subsequently caused degraded performance, but not a full outage. We reverted to our previous release at approximately 4:47 PM, and everything is working again. We will review and test the intended release in a sandbox environment before deploying it again.