Juicebox - Authentication For API Failing – Incident details

All systems operational

Show current status

Authentication For API Failing

ResolvedDegraded performance4 hours 42 minutes

Affected

Juicebox Services

api.juiceboxdata.com

Degraded performance from 3:14 PM to 7:56 PM

  • ResolvedUTC

    We identified a firewall rule that was inadvertently blocking the authorization requests to the API. There have been no new reports of issues.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We believe we have identified the cause and are working on a fix.

  • InvestigatingUTC

    We are currently investigating reports that user authentication for the data upload is failing.