Juicebox - Notice history

All systems operational

Operational

Juicebox Servers - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

api.juiceboxdata.com - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Ganesha (User Management Service) - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Docs - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020
Operational

AWS - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Stripe - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

BigQuery - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Notice history

Nov 2020

AWS Service Degradation
  • Resolved
    Resolved

    AWS issues have been resolved.

  • Update
    Update

    AWS error rates are continuing to recover but full recovery may still be a few hours away. Some of our internal systems and logging were impacted, but our production site remains unaffected. We will continue monitoring and post any updates we have.

  • Monitoring
    Monitoring

    AWS currently has an outage affecting multiple services. This is affecting some internal systems, but currently, our production site is not impacted.

Authentication For API Failing
  • Resolved
    Resolved

    We identified a firewall rule that was inadvertently blocking the authorization requests to the API. There have been no new reports of issues.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We believe we have identified the cause and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating reports that user authentication for the data upload is failing.

Oct 2020

No notices reported this month

Sep 2020

No notices reported this month

Sep 2020 to Nov 2020

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